Passionate about the human promise of the digital revolution, I’m keen to play my part by concentrating on what is most important: human progress and companies reaching and surpassing expected outcomes, resulting in success for customers and vendors alike.
I’m British in origin and European in soul!
I have worked for just over 25 years in Paris after studying in Germany, the U.K. and France.
Across my international career, I have been lucky to have contributed to the business development of companies from different sectors with international expansion ambitions: large and medium sized international corporates to French start-ups.
The diversity and experience of my roles (business development, sales, marketing, customer service, strategic and operational consultancy, change management and customer success leadership) have given me rich insights into the excitement and challenges of innovation and constant business transformation in an increasing digitalised world.
Education wise, I just consider that I’m always learning and sharing. Certification wise, I have a Masters in marketing and communication (Paris School of Business) and a BA Honours Degree in German and English Literature (Sunderland and Munich Universities). Admittedly, the latter was a while ago…
After 25 years of international client-facing roles, I have decided to devote Success Track Enterprise to the promotion and development of customer success activities for European client-centric and innovative companies intent on keeping ahead in their business transformation.
Our Valued Customers
Headquartered in Paris (like the United Federation of Planets in Star Trek – Place de la Concorde), our customers are based in France and other European countries.
- They may have intentions to expand their business on an international level.
- They have a recurring revenue model and can be SaaS or not.
- They intend to set up or optimise their customer success organisation to better serve and deserve their respective customers.
Although I have never yet been told that I look like Captain Spock, I will be pleased to join you and help you drive and transform your business enterprise on a journey : “to boldly go where no customer has succeeded before” …