About

Vision

After reflection, I decided that the name Success Track Enterprise best englobes the visionary principles and spirit of the company. Apart from being a Star Trek fan, the name resumes the vision and aims in helping our customers, and theirs in turn to keep on track for success.

The vision is resumed below in the name of Success Track Enterprise:

Success

The foundation is “Success Share as a Service“. Success implies a vision, determination and a step by step approach, punctuated by the celebration of each accomplished milestone.

The slogan:  “Succeed long and prosper…”

is inspired by Star Trek’s slogan “live long and prosper” and is applicable to our customers as well as their respective customers.

Track

“Track” denotes different values for our consultancy partnership services:

  • The intention of tracking and measuring progress towards defined goals:

If you can’t measure it, you can’t improve it (Peter Drucker)

  • The circular form of the athletics track symbolises:
    • A place of effort and determination to achieve performance and success
    • The agile mindset and approach of innovative companies
    • The recurring revenue boomerang circle of profitability and prosperity
    • Defined guidelines of where to go, stay focused and “keep on track”

Enterprise

  • As well as “Enterprise” meaning a company, it also has the notion of a vessel (like Star Trek Enterprise) on a special voyage with a noble mission.
  • This reflects the strategic vision and expected outcomes for progress of our customers and their respective customers as they adventure across their customer journeys making new discoveries in unknown galaxies.

With a little imagination, all of the above: the enterprise vessel form, circular track, associated connotations and permanent quest for success are all reflected in the Success Track Enterprise logo and slogan:

Logo_Sue_7

Values

The main values vehiculed by Success Track Enterprise spell , well you guessed: S-U-C-C-E-S-S

success-values

Step by step

A customer success organisation requires an agile and pragmatic mindset. Success Track Enterprise partners to keep focus on priority building blocks in a step by step manner. We’ll be there to celebrate the evolution of your customer success growth machine.

Understanding

Whilst the “Customer Success of Things” leans on common themes, each company investing in customer success has its unique context and challenges. As a privileged consultancy partner service, the understanding of customer contexts and functioning is key to adapt customer success activity accordingly. Understanding provides the knowledge on customer situations (organisation, processes, people, skills,…) to know how they “think and work”. This is paramount to any customer success organisation.

Customer Centricity

In a business world where the customer has increasing power and the choice to opt out, customer centricity is the “raison d’être” of any company intent on keeping ahead. This means constantly steering strategy and operational activity around customer insights and experience.

Community

As customer success is an emerging movement, there’s great momentum on the learning curve. Being part of the customer success “Community” is essential to keep ahead of best practices, processes, methods and tools. Success Track Enterprise is passionately involved in the customer success community in the US and Europe: partnerships, associations, meet-ups, Webinars and events. We’re keeping on top of the movement and the trends we share.

Empathy

To complement the above value of understanding, empathy allows to appreciate how customers feel about their challenges and pain points, sensing frustration, joy or confusion. Empathy helps to detect success or failure. The combination of understanding and empathy allows turning frustration into joy and confusion into clarity. This in turn allows the determination and implementation of productive success action plans.

Synergy

Synergy is important across internal as well as external customer teams. Introducing a new solution to your customer environment will entail new processes, routines and methods. Synergy is key to ensure all-round alignment:

  • Across internal teams to serve customers in a streamlined manner
  • Within your customer teams to achieve their collective expected outcomes
  • Between your customer success objectives and Success Track Enterprise to partner your OPT-IN² Framework needs.

Sharing

Customer success is an emerging role in Europe and so sharing best practices, processes and methods is a great contribution in capitalizing on what works best.

Founder

Passionate about the human promise of the digital revolution, I’m keen to play my part by concentrating on what is most important: human progress and companies reaching and surpassing expected outcomes, resulting in success for customers and vendors alike.

Sue Nabeth Moore

I’m British in origin and European in soul!  I have worked over 25 years in Paris after studying in Germany, the U.K. and France. I’m now based between Paris and Lisbon.

Across my international career, I have contributed to the business development of companies from different sectors with international expansion ambitions: large and medium-sized international corporates to French start-ups.

The diversity and experience of my roles (business development, sales, marketing, customer service, strategic and operational consultancy, change management and customer success leadership) have given me rich insights into the challenges of innovation and constant business transformation in an increasing digitalised world.

Education wise, I consider that I’m always learning and sharing. Certification wise, I have a Masters in marketing and communication (Paris School of Business) and a BA Honours Degree in German and English Literature (Sunderland and Munich Universities). Admittedly, the latter was a while ago…

Although I have never yet been told that I look like Captain Spock, I will be pleased to join you and help you drive and transform your business enterprise on a journey : to boldly go where no customer has succeeded before” …

                                       May you succeed long and prosper…

 

 

 

 

 

 

 

 

Our Valued Customers

Headquartered in Paris (like the United Federation of Planets in Star Trek – Place de la Concorde), our customers are mainly based in Europe or wish to create a base in Europe.

  • They have intentions to expand their business on an international level.
  • They have a recurring revenue model and can be SaaS or not.
  • They intend to set up or optimise their customer success organisation to better serve and deserve their respective customers.

 

Partners

Success Track Enterprise works with partners who share the same passion to evangelize the win-win business gains of customer success. While spreading the word is rife in the Silicon Valley, we aim to contribute to growing momentum here in Europe, taking into account European business etiquette, challenges and contexts.

Bridging the Pond!

Success Track Enterprise and Tri Tuns partner to provide Customer Success training and consulting across Europe and North America.

Success Track Enterprise is excited to partner with Tri Tuns to provide Customer Success (CS) training and consulting services to global companies. Increasingly, clients are looking for help building, staffing, training, maturing and expanding global CS teams. Tri Tuns, based in Washington DC, USA and Success Track Enterprise, with offices in Lisbon and Paris partner together to provide the resources you need across North America and Europe to quickly build, develop and scale your CS capabilities.

Success Track Enterprise is also an authorized reseller and partner of Tri Tuns proven CS training programme and certification. Our training program is available 100% online and we also provide the option of live, instructor-led training sessions (delivered virtually or in-person).  Contact us today to learn more about how Tri Tuns and Success Track Enterprise can help you accelerate the success of your CS programme!

Below are the main partners with whom Success Track Enterprise has the privilege of collaborating.

   
   
Think Tank Leader 

CX, UX  and Customer Success

 

Founder of Customer Success Meetups in Paris and Lisbon: